FPL estimates a significant number of customers could lose power due to Hurricane Isaias; restoration team of more than 10,000 ready to respond as storm approaches Florida coastline amid global COVID-19 pandemic
- FPL is anticipating the potential for widespread outages throughout its service area with significant impacts along Florida’s east coast
- We have prepositioned personnel to begin power restoration as soon as it’s safe; working to secure additional personnel
- COVID-19 will create challenges that may ultimately delay restoration
- We urge customers to finalize safety precautions and prepare to be without power
- Download the FPL app by texting the word “App” to MyFPL (69375) or enroll in alerts by texting the word “Join” to MyFPL (69375)
Aug 1, 2020

JUNO BEACH, Fla. – Florida Power & Light Company (FPL) is urging customers to prepare for extended power outages as Hurricane Isaias nears the Florida coastline. Based upon the current forecast path, intensity and FPL's historical modeling, the company estimates a significant number of customers could experience power outages due to this dangerous and damaging storm.

“As the first bands of Hurricane Isaias begin to impact Florida’s east coast, we understand the anxiety many of our customers are feeling and want to reassure them that we’re ready to respond during these unprecedented times,” said Eric Silagy, president and CEO of FPL. “We have a restoration workforce of more than 10,000 and are working to secure additional personnel. While we’re grateful that we have been able to secure this sizeable workforce to respond to Isaias, we expect that the additional safety precautions they must take may slow their progress. We take our responsibility and our duty to serve customers in good weather and bad, very seriously. Our commitment to our customers has not changed despite COVID-19: We will work around the clock and we won’t stop until we get the lights back on for every single customer.”

FPL anticipates that a large portion of its service area may feel the effects of Isaias and experience power outages because of tropical storm-force winds extending more than 175 miles from the center of the storm. Areas of more extensive damage may be caused by high winds and possible tornadoes, resulting in excess vegetation and debris that are anticipated to cause restoration challenges. Following severe weather, our crews must cut away trees and other vegetation that have fallen into power lines, or that are in the way, to find and fix damage safely and as quickly as possible. Customers are urged to take the time now to prepare for potentially prolonged outages or more than one outage throughout the duration of the storm. 

“Whether Isaias remains a hurricane or is downgraded to a tropical storm, please know this is a powerful force of nature with far-reaching effects,” Silagy said. “This storm is now tracking closer to our coastline and further south than originally anticipated, which will bring high winds and severe weather bands much closer to some of our more densely populated areas. We urge our customers to complete their final preparations, prepare for outages and make safety their highest priority. We’d like to thank our state and local officials and emergency support personnel for their close coordination and our customers in advance for their patience with what we know will be a challenging next several days. Please know that as Isaias moves north along the coast, we’ll work continuously, as long as winds are below 35 MPH and conditions are safe.”

In response to the global coronavirus pandemic, our plan includes many precautionary measures for the safety of our customers and our restoration workforce. This includes daily health screenings for restoration personnel and adjusting the layout of staging sites where large numbers of restoration workers gather to allow for as much social distancing as possible and adding more micro-staging sites.

FPL urges customers to review their family and business emergency plans, keep a close watch on the development of the storm and heed warnings and evacuation orders by local, state and federal elected officials. Preparation and safety tips are available at FPL.com/Storm. 

What we’re doing
At FPL, we’re finalizing preparations for the impact of Isaias:

  • We’re mobilizing and pre-positioning our restoration workforce, so they can quickly start working as soon as it is safe to do so. More than 10,000 personnel are already dedicated to the effort, and we are working to secure thousands more.
  • We have brought in more than 100 personnel from our sister company Gulf Power. 
  • We have secured more than 2,900 additional external personnel and are working to secure more.
  • We’ve prepared to position our crews at 16 sites throughout our service area to speed restoration.
  • We are coordinating our response with county and state emergency operations centers. 

In the wake of a hurricane, we know you need as much information as possible so you can make decisions for you and your family. Every hurricane is different, but our goal is to get you accurate information as soon as it is available. As Isaias makes its way north along Florida's coast and exits each region, our restoration will follow the path of the storm. We will be out in force assessing damage and restoring service. We must get a solid assessment of the full extent of the damage before we can provide regional estimates of when power will be restored. We pledge to communicate increasingly specific information as soon as we are able.

We will share the best, most up-to-date information we have as quickly as possible through traditional media, social media, FPL.com and the FPL app. 

Additional resources

Customers can download the FPL app for on-the-go, instant and secure access to their accounts. Customers can report or get the latest information on an outage. The app is available for download in the iOS App Store and Google Play. To quickly download the FPL app, text the word “App” to MyFPL (69375). Customers also can sign up for storm updates by texting the word “Join” to MyFPL (69375).

How to stay informed
FPL communicates restoration information to customers frequently through the news media and the following resources:

Florida Power & Light Company
Florida Power & Light Company is the largest energy company in the United States as measured by retail electricity produced and sold, serving more than 5.1 million customer accounts or an estimated 10 million+ people across the state of Florida. FPL’s typical 1,000-kWh residential customer bill is approximately 30% lower than the latest national average and among the lowest in the U.S. FPL’s service reliability is better than 99.98%, and its highly fuel-efficient power plant fleet is one of the cleanest among all electric companies nationwide. The company was recognized in 2020 as one of the most trusted U.S. electric utilities by Escalent for the seventh consecutive year. A leading Florida employer with approximately 8,900 employees, FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune’s 2020 list of “World’s Most Admired Companies.” NextEra Energy is also the parent company of Gulf Power Company, which serves approximately 470,000 customers in eight counties throughout northwest Florida, and NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world’s largest generator of renewable energy from the wind and sun and a world leader in battery storage. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.GulfPower.com, www.NextEraEnergyResources.com.

For further information: Media Line: 561-694-4442 @FPL_Newsroom