JUNO BEACH, Fla., Dec. 8, 2016 /PRNewswire/ -- Florida Power & Light Company (FPL) today announced it received Davies Consulting's "Communications Excellence" and "Most Innovative Practice" awards for its leadership in emergency response, including its application of innovative processes and tools to restore service to customers faster following a storm. The awards help close out the 2016 hurricane season, ending Florida's more than decade-long hurricane drought and highlighting how FPL's continued investments in the energy grid are delivering benefits for customers.
"Hurricanes Hermine and Matthew tested our storm readiness, highlighting the importance of being prepared, leveraging the latest tools and processes, and continuing to invest in our system to make it stronger, smarter and more storm-resilient," said Eric Silagy, president and CEO for FPL. "These awards are a testament to our team's extensive preparation and training, and FPL's investments to harden our system, upgrade power lines and poles, and leverage innovative smart grid technology, including our 4.8 million smart meters, which ensured a strong response performance and delivered benefits for our customers, including fewer outages and faster restoration times."
During Hurricane Matthew, which impacted 1.2 million FPL customers across the state in October, smart grid automated switches on FPL's grid infrastructure prevented approximately 118,000 outages, validating that the significant smart grid investments made over the last decade are benefiting customers. In addition, main power lines that have been strengthened performed significantly better than non-strengthened main power lines, and no poles along FPL's transmission or distribution network failed due to wind. Any damage to the company's electrical equipment was due largely to flying debris, and fallen trees and limbs.
Continued investments in the energy grid also helped reduce the number and duration of outages customers experienced during Hurricane Hermine in September. More than 110,000 customers were impacted by Hurricane Hermine and smart grid devices prevented approximately 25,000 outages. Of those impacted by power outages, the average time without electricity was less than three hours – evidence that the significant investments the company has been making in its grid during the past decade are helping deliver reliable service for customers in good weather and bad.
FPL has invested more than $2 billion since 2006 to build a stronger, smarter and more storm-resilient energy grid, including:
"In addition to our continued investments in our energy grid, the energy of our team is also critical to help get the lights back on for our customers when they need us the most," said Manny Miranda, senior vice president of Power Delivery for FPL. "And, that includes the community partners, utilities and contractors we worked with to restore, rebuild and recover after this year's storms. We share these awards with the extended team of first responders who ensured we restored service for our customers safely and as quickly as possible."
Davies Consulting's "Communications Excellence" and "Most Innovative Practice" awards recognize FPL's one-voice emergency approach, comprehensive incident communication plan, and robust and integrated Emergency Communication Team, as well as the company's use of innovative response applications and tools in 2016 storm season.
FPL's leadership in building a stronger, smarter energy grid and leveraging the latest technology to deliver reliable service to customers was also recently recognized with the 2016 ReliabilityOne™ National Reliability Excellence Award by PA Consulting Group, Inc. for the second consecutive year.
Florida Power & Light Company
Florida Power & Light Company is the third-largest electric utility in the United States, serving more than 4.8 million customer accounts or more than 10 million people across nearly half of the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 30 percent lower than the latest national average and, in 2015, was the lowest in Florida among reporting utilities for the sixth year in a row. FPL's service reliability is better than 99.98 percent, and its highly fuel-efficient power plant fleet is one of the cleanest among all utilities nationwide. The company received the top ranking in the southern U.S. among large electric providers, according to the J.D. Power 2016 Electric Utility Residential Customer Satisfaction StudySM, and was recognized in 2016 as one of the most trusted U.S. electric utilities by Market Strategies International. A leading Florida employer with approximately 8,800 employees, FPL is a subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune's 2016 list of "World's Most Admired Companies." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.
About Davies Consulting
With core business expertise in utility emergency management, risk management, asset management, and regulatory support, we take a practical approach to strategic issues, developing dynamic solutions that integrate operational objectives, regulatory requirements, financial goals, and diverse stakeholder expectations. Davies Consulting helps utilities balance risk, cost, and performance to enhance organizational effectiveness, offering best practice expertise, analytical support, and business process advice that ensures high levels of performance enterprise-wide. www.daviescon.com
SOURCE Florida Power & Light Company