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Florida Power & Light Company honored for game-changing smart grid technology
Chartwell recognizes FPL for groundbreaking outage prediction technology designed to help improve service reliability for customers Investments in FPL's smart grid benefiting customers resulting in fewer outages and faster restoration Approximately 118,000 customer interruptions avoided during Hurricane Matthew as a result of certain smart grid investments
Oct 21, 2016
JUNO BEACH, Fla. — Florida Power & Light Company’s (FPL) proactive ticket notification system earned national recognition as Chartwell’s 12th Annual Best Practices Awards “Gold Outage Communications” winner. Chartwell made the announcement at its Energy Marketing and Customer Service (EMACS) – The Customer Experience Conference, in Orlando, Fla. FPL took home the gold with its new proactive ticket notification system, a patent-pending process that leverages smart grid technology to intelligently predict future individual customer outages days in advance.
For more information, visit FPL.com/SmartGrid.
Florida Power & Light Company is the third-largest electric utility in the United States, serving more than 4.8 million customer accounts or more than 10 million people across nearly half of the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 30 percent lower than the latest national average and, in 2015, was the lowest in Florida among reporting utilities for the sixth year in a row. FPL's service reliability is better than 99.98 percent, and its highly fuel-efficient power plant fleet is one of the cleanest among all utilities nationwide. The company received the top ranking in the southern U.S. among large electric providers, according to the J.D. Power 2016 Electric Utility Residential Customer Satisfaction StudySM, and was recognized in 2016 as one of the most trusted U.S. electric utilities by Market Strategies International. A leading Florida employer with approximately 8,800 employees, FPL is a subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune's 2016 list of "World's Most Admired Companies." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.