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Restoration crews continue to make progress after Hurricane Irma and are now working neighborhood by neighborhood
- After completing a full assessment of FPL's 74,000 miles of power lines and 601 substations, estimated times to restore have been further refined
- Approximately 800,000 customers remain without power after Irma
- Significant tree and debris in hardest-hit locations continuing to create restoration challenges and dangerous conditions
- More than 22,000 personnel from 30 states and Canada working around the clock to restore service
- More crews are arriving to help complete the restoration
- All high-priority hospitals, more than 98 percent of high-priority critical infrastructure facilities and more than 2,200 schools have power
- Customers should continue to heed safety precautions
JUNO BEACH, Fla., Sept. 15, 2017 /PRNewswire/ -- Thousands of restoration personnel continue working around the clock to restore the remaining customers of Florida Power & Light Company (FPL) without power due to Hurricane Irma. With most major lines and critical infrastructure now restored, more and more crews are transitioning to tackle smaller groups of outages in thousands of neighborhoods across the state.
With additional drone and crew assessment data from the field, FPL has refined its initial estimated times of restoration to the county-level. Key updates:
Significant challenges caused by trees and debris damaging lines
As the restoration effort moves into neighborhoods, crews are finding unexpected damage in the hardest-hit areas, including whole trees pulling down power lines and dense vegetation blocking roadways, preventing crews and equipment from getting in to make the necessary repairs.
"Irma's fierce winds, tornadoes and flooding, took a heavy toll on our state and our service territory," said Eric Silagy, president and CEO of FPL. "Florida is a beautiful place to call home; however, the majestic trees and lush vegetation wreak havoc on electric systems in severe weather. During a typical afternoon thunderstorm, we often see downed branches or tree limbs. However, during Irma, whole trees and other debris such as parts of roofs, metal sheeting and shingles crashed into power lines. What some of our customers may not realize is that a downed tree doesn't have to be right outside of your window – it could be miles away and still impact your electric service.
"We know our customers are incredibly frustrated and simply want their power back on," said Silagy. "Our restoration crews are working around the clock to get your lights back on, but in the hardest-hit areas we're spending hours clearing debris before it is safe for crews to reach powerlines and begin work. We appreciate our customers' patience and support as we work through these difficult conditions. We are fully committed to tackling these challenges head-on and we won't stop working until every home and business is restored."
FPL will continue to communicate restoration information through the media and online via FPL.com, Facebook and Twitter. Customers should call FPL at 1-800-4OUTAGE (1-800-468-8243) only to report conditions such as downed power lines or sparking electrical equipment. Call 911 for life-threatening emergencies.
Crews working to restore your power may not be visible to you
FPL's restoration operation is working around the clock after Irma to get power back on for every customer. Thousands of men and women are safely restoring service as quickly as possible. Even when you do not see them, our team is working to restore your power.
Please stay safe and help us keep crews safe
We urge to continue taking the following safety precautions:
How to recognize FPL workers and contractors
FPL takes the safety of our customers very seriously, and we want you to know how to identify FPL workers:
How to stay informed
Visit FPL.com/storm for the latest restoration information.
Florida Power & Light Company
Florida Power & Light Company is the third-largest electric utility in the United States, serving nearly 5 million customer accounts or an estimated 10 million people across nearly half of the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 25 percent lower than the latest national average and, in 2016, was the lowest in Florida among reporting utilities for the seventh year in a row. FPL's service reliability is better than 99.98 percent, and its highly fuel-efficient power plant fleet is one of the cleanest among all utilities nationwide. The company received the top ranking in the southern U.S. among large electric providers, according to the J.D. Power 2016 Electric Utility Residential Customer Satisfaction StudySM, and was recognized in 2017 as one of the most trusted U.S. electric utilities by Market Strategies International. A leading Florida employer with approximately 8,900 employees, FPL is a subsidiary of Juno Beach, Florida-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune's 2017 list of "World's Most Admired Companies." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.
SOURCE Florida Power & Light Company
For further information: Florida Power & Light Company, Media Line: 561-694-4442, @FPL_Newsroom