JUNO BEACH, Fla., Oct. 9, 2016 /PRNewswire/ -- Florida Power & Light Company (FPL) today announced that as of 7 p.m., it is working to restore the remaining 10 percent of customer interruptions in the areas hardest hit from Hurricane Matthew.
"Our team of approximately 15,000 has made tremendous progress by restoring more than 1 million customer interruptions less than 48 hours after Matthew left our service territory, but we're not done yet," said Eric Silagy, president and CEO of FPL. "Our crews are squarely focused on the few remaining customers out of power in the hardest-hit areas of North and Central Florida, and we won't stop until the last customer's lights are back on."
FPL has major staging sites and supporting sites throughout the North and Central areas, including St. Lucie, Indian River, Brevard, Volusia, Flagler, St. Johns and Putnam counties.
"We know that electricity is critically important for our customers, and we understand how frustrating it is to be in the dark," said Silagy. "That's why we brought in more resources before this storm than ever before. You have our firm commitment that we'll continue to work 24/7 to help get our communities back to normal."
The company has also mobilized community response vehicles in St. Johns and Brevard counties in order to provide charging services for electronic devices to the immediate community. FPL has also staged its mobile command center in one of the hardest-hit areas, St. Augustine, and will help coordinate the work of restoration teams in that area to speed restoration.
"We want to thank our partnering utilities and contractors for helping us to restore service, as well as local and state officials who are helping to ensure we have the necessary resources to restore power to all our customers," said Silagy. "As our restoration draws to a close, we're offering support to our neighbor utilities in Florida and partner utilities in the Southeast who also are restoring power to their customers. We want to help our neighbors in need who have graciously helped us get back online."
As FPL enters the final phase of its restoration, the company is providing approximately 150 utility and vegetation management workers to the Jacksonville Electric Authority. FPL has sufficient resources to meet its commitment to restore power.
Based on the current assessment and resources dedicated to the restoration, FPL expects to complete power restoration to essentially all customers following Matthew by the end of today. However, during the restoration process, crews identified additional damage to neighborhood lines in the most severely damaged and flooded areas, extending some customers' restoration until end of day Monday.
As of Saturday night, service has been restored to essentially all customers affected by Matthew in Palm Beach County. All customers were restored in Miami-Dade and Broward counties as of Friday night.
FPL has restored power to most critical infrastructure, such as hospitals, police and fire stations, with the remainder to be restored by end of day. All public schools scheduled to be open tomorrow will be back in service by end of day today.
Help us restore your power safely
For your safety and the safety of our crews working to restore your power, please follow the manufacturer's recommendations for proper use. Plug appliances directly into the generator, not into the main electric panel, because the electricity may flow back into power lines and cause injuries. Never operate a generator inside your home or garage.
How we restore power
We don't restore power based on when customers report an outage, where customers live or the status of accounts. Rather, we begin in multiple locations and follow an overall plan that calls for restoring power to the largest number of customers safely and as quickly as possible:
Crews working to restore your power may not be visible to you
FPL's restoration team is working around the clock after Matthew to get power back on for every customer. These men and women are eager to restore service safely and as quickly as possible, and they are working to restore your power even when you don't see them.
Investments in the grid
FPL has invested more than $2 billion since 2006 to build a stronger, smarter and more storm-resilient energy grid that allows us to restore power much faster than ever before. Based upon FPL's assessment from this storm, the company's investments are making a difference for customers, resulting in fewer outages and faster restoration times. These investments were demonstrated during Matthew, including:
Please stay safe
Even though Matthew has left our service territory, you still may encounter dangerous conditions. We urge customers in flooded areas to take the following safety precautions:
Visit FPL.com for additional safety tips.
We are committed to keeping you informed
FPL communicates restoration information to customers frequently through the news media and the following mobile-friendly resources:
Florida Power & Light Company
Florida Power & Light Company is the third-largest electric utility in the United States, serving more than 4.8 million customer accounts or more than 10 million people across nearly half of the state of Florida. FPL's typical 1,000-kWh residential customer bill is approximately 30 percent lower than the latest national average and, in 2015, was the lowest in Florida among reporting utilities for the sixth year in a row. FPL's service reliability is better than 99.98 percent, and its highly fuel-efficient power plant fleet is one of the cleanest among all utilities nationwide. The company received the top ranking in the southern U.S. among large electric providers, according to the J.D. Power 2016 Electric Utility Residential Customer Satisfaction StudySM, and was recognized in 2016 as one of the most trusted U.S. electric utilities by Market Strategies International. A leading Florida employer with approximately 8,800 employees, FPL is a subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc. (NYSE: NEE), a clean energy company widely recognized for its efforts in sustainability, ethics and diversity, and has been ranked No. 1 in the electric and gas utilities industry in Fortune's 2016 list of "World's Most Admired Companies." NextEra Energy is also the parent company of NextEra Energy Resources, LLC, which, together with its affiliated entities, is the world's largest generator of renewable energy from the wind and sun. For more information about NextEra Energy companies, visit these websites: www.NextEraEnergy.com, www.FPL.com, www.NextEraEnergyResources.com.
SOURCE Florida Power & Light Company